Business Practices All orders are subject to $3.00 Handling Fee. Faster Service: Please have all part numbers and order ready to read to our representatives. Payment: Visa, Discover, Mastercard, American Express. Checks (Subject to bank clearance) and Money Orders must be mailed in with a copy of your order. The order will be shipped after it is processed. Collect: UPS COD only, Subject to all UPS COD fees and UPS Practices. Wire Transfers: Applicable to $75.00 bank transfer fee. Truck Shipments: Merchandise must be prepaid; however, freight charges incurred to trucking company may be sent collect. Sales Tax: Illinois customers pay applicable sales tax. All orders picked up at Wicks subject to Illinois Sales Tax. Purchaser is responsible for all taxes. If tax exempt, exemption numbers must be provided at time of order.
Back Orders: Shipped upon receipt of stock. Notify if you wish to cancel. Shipping Method: Merchandise shipped most economical way unless specified by customer. RED, BLUE, ORANGE: In order to Ship the same day all Special Deliveries must be called in before 2 pm CST. Special Delivery Orders called in after 2 pm CST; shipped upon discretion of shipping department. Large orders cannot be guaranteed to ship. Call Early.
Returns: NO MATERIAL MAY BE RETURNED AFTER 90 DAYS FROM RECEIPT OF MERCHANDISE. Returns must be accompanied by invoice, name, address and daytime phone. All returns are subject to restocking fees and approval of returned merchandise. Books, CD's, Video Tapes are NOT returnable.
HAZARD FEES: Charges are implemented by the freight company. UPS charges $20 per box. Limit 4 gallons per box or one 5 gallon can. Plus a Haz-box charge of $2.50, CERTS: $5.00 per certification required. CFC - no charge DAMAGES & SHORTAGES (Please open boxes and inspect upon delivery)SHORTAGE: Wicks must be notified within 48 hours of receipt. Check packing list notations, noting if item has been back ordered. INCORRECT MERCHANDISE: If the material you receive does not correspond with your order, notify us immediately referencing order and item. Hold incorrect items until instructions for return are received. BREAKAGE OR DAMAGE: UPS: If the shipment has been tampered with, contact Wicks Aircraft immediately. Have the UPS driver note on delivery and SAVE the damaged carton for inspection. PARCEL POST: Evidence of a parcel post shipment shortage; or, tampered shipment: Contact local postmaster who will then call and inspect the shipment. If insured, file a claim with local post office and notify Wicks in writing giving details. Parcel Post tracing - 90 days from date of shipment. TRUCK FREIGHT: DO NOT sign for shipments until inspection of damage is noted by delivery person. According to the contract terms and conditions of the carrier, the responsibility of Wicks Aircraft ends at the time and place of shipment (Wicks Aircraft loading Dock) at which time carrier then assumes full responsibility. If loss or damage in shipment occurs, comply with the following: Common Carrier Delivery (truck or air freight) damage or loss discovered after delivery to consignee shall be reported to the delivering carrier at the closest terminal immediately upon discovery. Have the delivery person note on the freight bill the nature and extent of the showing damages. Keep container and its contents for inspection by carrier with a prepared statement of circumstances and facts showing damage or loss prior to delivery. Return the delivery receipt and inspection report directly to Wicks Aircraft Supply, 410 Pine St, Highland, Illinois 62249. ALL DAMAGES YOU MUST KEEP the carton and all contents until settlement is adjusted. If this precaution is not taken, we cannot assist you in recovering the amount of claim against the carrier.